A Need-driven Design Approach: Addressing Latent Needs in Collaboration

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A Need-driven Design Approach: Addressing Latent Needs in Collaboration

 When the latent needs are un-addressed, collaboration can be easily turned into a non-collaborative activity while the participants are unaware of why. In this study, we introduced a need-driven approach to the  design of collaborative work rooted in childhood interaction. A qualitative research study to identify people’s unmet needs was carried out prior to the design and prototyping. The need-finding strategy offers a different dynamic platform for new design. Explicit needs tend to be obvious to the users, while latent needs may be very non-obvious and very difficult to uncover by the users.

 

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We particularly focused on children aged 6-8.  Explicit needs as well as latent needs were identified from our need-finding study. Here the latent needs particularly refer to the factors that we discovered which contribute to the break-down of collaboration while participants are unaware of why. This finding led to a design guideline focusing on children’s collaborative interactions. Based on the design guidelines, we developed a toolkit that attempts to enhance children’s collaborative experiences. This paper first describes the need-identification study. Based on the need-driven approach, the paper proposes a guideline for designs in childhood collaboration. Finally, the paper illustrates the system and the design of the toolkit that attempts to address the explicit as well as the latent needs.

Pao, S.Y., Mota, S., Chung, K. Reben, A. (2012) “A Need-driven Design Approach: Addressing Latent Needs in Collaboration” in Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW 2012), Bellevue, WA, USA.